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Service Level Agreement (Sla) Defined

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Tue Dec 2

• ARCast.TV - Steve Michelotti of e.imagination on High Performance Web Solutions: In this interview Steve Michelotti, senior solution architect at e.magination, discusses what his team had to do to build a highly available 64-bit based web solution that supports a demanding service level agreement (SLA): more than 3 billion daily transactions, 99.99% of all transactions under 250 ms response time.

Thu Oct 30

• Google: Actually, Gmail Doesn't Suck (GOOG, MSFT)

Tue Sep 9

• Diablogue - The Battle With "3 Nines" and The Goal of "5 Nines"

Tue Aug 26

• Service Level Agreement and SLA Guide
• Service Level Agreement Zone

Tue Jul 29

• Service Level Agreement Zone: Service Level Agreement - Information and background for SLAs

Thu Jun 12

• Service level agreement - Wikipedia, the free encyclopedia: A Service Level Agreement (frequently SLA) is that part of a service contract where the level of service is formally defined. In practice, the term SLA is sometimes used to refer to the contracted delivery time (of the service) or performance.

Thu Jun 5

• Cisco IOS IP Service Level Agreements User Guide  [IP Application Services] - Cisco Systems

Tue May 27

• ABC: An Introduction to Service-Level Agreements (SLAs) - CIO.com - Business Technology Leadership
• Articles on Establishing Service Level Agreements

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